Returns, Refunds & Cancellations

• Return within 7 days of delivery.
• Cancel free of charge before your order ships.
• Refunds are sent within 5 to 7 working days after approval.
• Every frame has a 1 year warranty against manufacturing defects.

You can cancel your order any time before it ships. Email us at customercare@dobetti.com with your order number. We confirm the cancellation by email. If you paid online, you get a full refund to the same payment method.

Once the order has shipped, it can no longer be cancelled. You can still return it after delivery as explained below.

We may also cancel an order if an item goes out of stock, if a price was shown wrongly or if the order looks fraudulent. If this happens, we tell you and refund any money you paid in full.

Changed your mind? You can return most products within 7 days of delivery. To be accepted, the product must be:

• Unused and unworn, with no scratches, marks or damage
• In its original case and box, with the cleaning cloth and any tags
• Sent back with the invoice or order number

• Frames fitted with prescription or custom lenses, as these are made just for you (unless they arrive faulty)
• Products that are used, damaged or missing parts after delivery
• Products marked as final sale on the product page
• Returns requested after the 7-day window

If your order arrives damaged, faulty or is not what you ordered, email us within 48 hours of delivery with your order number and clear photos. An unboxing video helps a lot. We will send a replacement or give you a full refund, including any shipping fee you paid. You pay nothing extra.

1. Email customercare@dobetti.com with your order number, the item you want to return and the reason.
2. We reply with return steps. Where possible, we arrange a pickup from your address.
3. Pack the product safely in its original case and box.
4. When the product reaches us, we check it within 2 working days and email you the result.

Once your return passes our check, we start your refund within 5 to 7 working days.

• Paid online (card, UPI, net banking or wallet): the money goes back to the same payment method through our payment partner, Razorpay.
• Cash on Delivery: we send the money to the bank account or UPI ID you share with us.

After we send a refund, your bank may take a few more days to show it in your account. Shipping fees are not refunded, unless the product was damaged, faulty or wrong.

Want a different colour or size? The quickest way is to return the item for a refund and place a new order. If you prefer an exchange, write to us and we will help if the item you want is in stock.

Every Dobetti frame comes with a 1-year warranty against manufacturing defects. This is separate from returns. See what it covers in our Terms & Conditions, then email us with your order number and photos to make a claim.

For anything about a cancellation, return or refund:

• Email: customercare@dobetti.com
• Phone: +91 96493 66789, +91 96493 76789
• Address: 123, Second Floor, Over ICICI Bank, Chitrakoot Marg, Vidhyut Nagar-C, Vaishali Nagar, Jaipur 302021, Rajasthan, India